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How AI is Transforming the Legal Client Experience

ai transforming legal client experience

ai transforming legal client experience

Artificial intelligence is redefining the way law firms interact with clients. From improving responsiveness to streamlining intake and freeing up legal staff, AI tools are turning client service into a scalable, intelligent process.

According to Clio’s 2025 report, 93% of mid-sized and solo firms have adopted AI in their operations, with more than half using it widely or universally. Meanwhile, a recent survey found 78% of legal professionals credit routine-automating tools with improved client satisfaction. Additional research shows 62% of firms using case-management systems report marked increases in client satisfaction. Let’s explore how AI is changing the legal landscape and how DoriLabs fits into this transformation.

24/7 Responsiveness

Legal clients often have urgent concerns that can’t wait until Monday. AI-powered voice agents and chatbots are helping firms:

  • Respond after hours

  • Answer frequently asked questions (FAQs)

  • Provide basic legal information and intake assistance

This means no more missed calls or potential leads slipping through the cracks overnight.

Smarter Client Intake

AI can automate the collection of key client information:

  • What kind of legal issue are they facing?

  • What’s their timeline or urgency?

  • Have they worked with the firm before?

Voice agents from DoriLabs, for instance, can collect this info over the phone and send it to your team before you even call the client back. That saves time, filters high-priority cases, and improves first impressions.

More Personalized Interactions

AI doesn’t mean impersonal. In fact, AI tools can:

  • Recognize repeat clients

  • Reference previous interactions

  • Tailor conversations based on practice area or matter type

The result? Callers feel like your firm is always available, always listening, and always professional.

Where DoriLabs Fits In

DoriLabs provides AI voice agents that act like an always-on legal assistant:

  • They greet clients by name when available

  • Ask the right intake questions

  • Route calls or escalate urgent matters to real staff

  • Work 24/7, including weekends and holidays

It’s like having a paralegal who never takes a break.

Final Thought: Law firms that embrace AI aren’t replacing humans. They’re removing friction from the client journey and letting lawyers focus on practicing law. With DoriLabs, even your phones become an intelligent part of the team.

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